How to Cancel Hosting Service

While we never like to see cancellation requests come in, we do understand that circumstances can change and there are times when clients wish to cancel their account. To cancel a product or service with Rad Web Hosting, as per our Terms of Service, you must request cancellation in the manner described in this article.

Submitting a Cancellation Request

To submit a cancellation request, follow the steps:

  1. Login to your Hosting Dashboard account
  2. Navigate to the service you wish to cancel (view all active services:
  3. Once you've arrived at the appropriate product management page, utilize the "Request Cancellation" button (pictured below) to register your cancellation request. 

Request Cancellation of Hosting Service Using Side Menu Button


Request Cancellation of Hosting Service

Cancellation Request Processing

Once your request is submitted, an Accounting Department member will confirm your request and the service will be scheduled for Cancellation in accordance with your cancellation preferences indicated by the request. Cancellations can be scheduled to coincide with the next billing renewal date or scheduled for "Immediate" cancellation. "Immediate" cancellations are subject to service termination upon processing by the Accounting Department.

How a Cancellation Request Affects Invoicing and Billing

Please note that scheduling "Immediate" cancellation does not generate any pro-rated refund for remaining billing period. A cancellation request will discontinue future automatic invoices for the service. However, payment subscriptions (or "billing agreements") may still need to be cancelled at the payment gateway. Rad Web Hosting is unable to prevent subscription payment transactions setup by clients and payment gateways or financial institutions. Any automated payments received that do not correspond to an existing invoice are applied to the user's account balance.

See Also:

  • cancellation, cancel service, accounting, billing
  • 8 Users Found This Useful
Was this answer helpful?

Related Articles

Video: Change Primary Language in cPanel

This video tutorial provides Step-by-Step instructions for changing the Primary Language settings...

Submitting ARIN IP Justification Form

If you have recently ordered a dedicated server with greater than 16 IPs (equivalent to a /28...

Get Pushover Notifications for Web Hosting Account

This article will describe how to get Pushover Notifications for Rad Web Hosting updates to your...

Managed Support Guide

FREE Support for VPS and Dedicated servers Servers without a control panel: System reinstall...

What Happens If My Invoice Becomes Overdue?

This article provides details regarding handling of Overdue Invoices for Services.  Note: To...