Frequently Asked Questions

If you are using a reseller hosting account with Rad Web Hosting, occasionally your clients may need some level of support. While we will not communicate directly with your clients, nor do we assume responsibility for your clients, we will be happy to provide support to you through the ticket portal. We also keep a list of tutorials for frequently asked questions in our knowledgebase.

If you need to get support for one of your clients hosted on your Rad Web Hosting reseller account, please open a new support ticket and describe the issue your client is facing in detail and a support tech will gladly address the situation.

We accept Credit Cards (Visa, MasterCard, Discover, American Express), PayPal, Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Litecoin (LTC), Dogecoin (DOGE), Dai (DAI), US Dollar Coin (USDC), and Stripe for Credit/Debit Cards and ACH payments. Please contact us to discuss additional payment options if we do not currently offer a suitable option for your needs.

One year from the date that you first registered or transferred your domain name, it will be time to renew. At this time you have several options.

You may do nothing and let the registration lapse, at which point anyone is able to claim and register the domain as their own (see: Domain Expiration Process). You may renew your domain with Rad Web Hosting for another year. Or you may transfer the domain to another registrar, at which point, you would no longer manage the domain through the Rad Web Hosting client portal, but through the new registrar.

It is important to note that even if you do not host your website at Rad Web Hosting, you may still register domains with us.

Of course. When placing the order simply enter your existing domain name or use the provided subdomain if available. Please contact us for additional assistance if needed.

Web Hosting is a service which connects websites and applications to the Internet.

When you make a website and want other people to see it, you will need to publish (or upload) it with a web hosting service.

Web hosting services store website files in powerful computers, known as servers, which are connected directly to the public internet. This connection between the network and the server usually takes place in a data center. When someone attempts to access a web address (such as RadWebHosting.com), the web hosting service provides a connection to the website files and the user will see the web pages in the browser.

A control panel provides a convenient interface to easily manage various server commands, often directly in the web browser. Many control panel options are available for web hosting management, but the industry-standard is cPanel. cPanel is included on all of our shared hosting and reseller hosting servers at no cost!

SSL Certificates enable data encryption on the internet and allow data to be transmitted securely from a web server to a browser. With SSL, your website can use the https protocol and will display a padlock in end users web browsers to indicate the connection is secure.

SSL Certificates are an essential part of the internet. They not only encrypt communication between your computer and the server where a website is located, but they also provide verification that a site is what it claims to be.

Your server status can be accessed and monitored in your Hosting Dashboard. From here, simply navigate to the "Support" menu and select the "Server Status" option.

With mission-critical applications and webites, you may also consider professional server and website monitoring for instant notification. For Rad Web Hosting general infrastructure status, you may also visit the dedicated Network Status page.

Shared Hosting and Reseller Hosting users may retrieve the Raw Access Logs for their sites by logging into your cPanel control panel and following the link "Raw Access Logs".

The Error log is kept separately from the Access logs. It can be found by logging in cPanel and following the link "Error Logs".