If you are using a reseller hosting account with Rad Web Hosting, occasionally your clients may need some level of support. While we will not communicate directly with your clients, nor do we assume responsibility for your clients, we will be happy to provide support to you through the ticket portal. We also keep a list of tutorials for frequently asked questions in our knowledgebase.
If you need to get support for one of your clients hosted on your Rad Web Hosting reseller account, please open a new support ticket and describe the issue your client is facing in detail and a support tech will gladly address the situation.
We accept Credit Cards (Visa, MasterCard, Discover, American Express), PayPal, Stripe for Credit/Debit Cards and ACH payments, Bitcoin ($BTC), Litecoin ($LTC), Ethereum ($ETH), Bitcoin Cash ($BCH), Dogecoin ($DOGE), DAI ($DAI), USD Coin ($USDC), Tether ($USDT), ApeCoin ($APE), and Shiba Inu ($SHIB). Please contact us to discuss additional payment options if we do not currently offer a suitable option for your needs.
For domains registered through Rad Web Hosting, typically, domains will require renewal every year on the anniversary of the registration date. At this time you have several options.
You may do nothing and let the registration lapse, at which point anyone is able to claim and register the domain as their own (see: Domain Expiration Process). You may renew your domain with Rad Web Hosting for another year. Or you may transfer the domain to another registrar, at which point, you would no longer manage the domain through the Rad Web Hosting client portal, but through the new registrar.
It is important to note that even if you do not host your website at Rad Web Hosting, you may still register domains with us.
Web Hosting is a service which connects websites and applications to the Internet.
When you make a website and want other people to see it, you will need to publish (or upload) it with a web hosting service.
Web hosting services store website files in powerful computers, known as servers, which are connected directly to the public internet. This connection between the network and the server usually takes place in a data center. When someone attempts to access a web address (such as RadWebHosting.com), the web hosting service provides a connection to the website files and the user will see the web pages in the browser.
A control panel provides a convenient interface to easily manage various server commands, often directly in the web browser. Many control panel options are available for web hosting management, but the industry-standard is cPanel. cPanel is included on all of our shared hosting and reseller hosting servers at no cost!
SSL certificates, are, in short, a third-party endorsed digital certificates that provide public proof that the encryption details reported by the server are, in fact, valid and verified. Thus, the true function of SSL certificates is not encryption, but the verification that the encrypted connection between the server and the client is accurate and trustworthy. Web browsers enable data encryption on the Internet and allow data to be transmitted securely from a web server to a browser. When establishing connection to a webpage, Web browsers check the SSL certificate information and will display a "padlock" icon 🔒 in end users web browsers to indicate the SSL certificate is issued by a trusted Certificate Authority and that it is current.
SSL certificates are an essential part of the Internet. In the modern era, SSL certificates are vital for websites as most web browsers will engage a warning message that warns visitors that the SSL certificate of the webpage is either non-existant or invalid. This is not the ideal experience web administrators typically want users visiting their site. Furthermore, Google has officially announced that SSL certificate validation is a ranking factor for search results, meaning that websites with valid SSL certificates will be given preference over sites without SSL encryption in the search rankings.
Your server status can be accessed and monitored in your Hosting Dashboard. From here, simply navigate to the "Support" menu and select the "Server Status" option.
With mission-critical applications and webites, you may also consider professional server and website monitoring for instant notification. For Rad Web Hosting general infrastructure status, you may also visit the dedicated Network Status page.
The error log is kept separately from the access logs. For shared hosting accounts, it can be found by logging in cPanel and following the link "Error Logs". For resellers, follow this guide from our knowledgebase: How to View the Raw Access Logs for an Account in WHM
Submit a support ticket to have a Rad Web Hosting support tech or sales agent review your question and provide a resolution.
Browse our knowledgebase articles to quickly find the solution to common issues.
Call us at 1-866-844-4908 and speak to a live support tech.
Always get transparent, up-to-the-minute network status details.