Frequently Asked Questions

If you are using a reseller hosting account with RAD WEB HOSTING, occasionally your clients may need some level of support. While we will not communicate directly with your clients, nor do we assume any responsibility for your clients, we will be happy to provide support to you through the ticket portal. We also keep a list of tutorials for frequently asked questions in our knowledgebase.

If you need to get support for one of your clients hosted on your RAD WEB HOSTING reseller account, please open a new support ticket and describe the issue your client is facing in detail and a support tech will gladly address the situation.

RAD WEB HOSTING accepts the following major credit cards:

• Visa
• MasterCard
• American Express
• Discover Card

We also accept

• PayPal
• Bitcoin

One year from the date that you first registered or transferred your domain name, it will be time to renew. At this time you have several options.

You may do nothing and let the registration lapse, at which point anyone is able to claim and register the domain as their own. You may renew your domain with RAD WEB HOSTING for another year. Or you may transfer the domain to another registrar, at which point, you would no longer manage the domain through the Rad Web Hosting client portal, but through the new registrar.

It is important to note that even if you do not host your website at RAD WEB HOSTING, you may still register and renew domains with us.

Absolutely. If you wish to purchase a Web Hosting account or Reseller Hosting account without also purchasing a domain name, simply choose the third option, “I will use my existing domain and update my nameservers.” This option does require that you enter a domain name, however you are not required to host that domain on your account. Virtual Private Servers, Cloud Servers, and Dedicated Servers do not display the domain registration options on the order form.

Web Hosting is the service providing space on the Internet for websites.

When you make a website and want other people to see it, you will need to publish (or upload) it with a web hosting service.

Web hosting services work by storing your website files in high-powered computers (Dedicated Servers) connected to a very fast network. When someone types your web address (such as RadWebHosting.com), the Internet connects to the web server holding your website files and then transfers your website information back to their computer. From there they can surf and view the pages of your website.

A control panel is the administration portion of your webhosting account. It is an interface that you access to administer all the aspects of your account. You can typically control all portions of your site within the control panel without using any additional software including FTP software to upload files, though many people find it faster and easier to do so.

Control Panels are available with every hosting plan, and all Shared Hosting and Reseller Hosting plans at Rad Web Hosting include cPanel, the industry-leading control panel, at no charge.

Sometimes, you may experience higher than normal website traffic within a given month that will cause you to exceed your hosting plan’s bandwidth allotment. We understand. Instead of disrupting service to your account, RAD WEB HOSTING will continue to provide additional bandwidth to your account at a rate of 25 cents per Gigabyte, which will be added to your next statement.

Should you find yourself frequently exceeding your monthly bandwidth, open a support ticket and a RAD WEB HOSTING account specialist will assist you in upgrading your package to a higher bandwidth allotment.

Up-to-the-minute bandwidth usage statistics for each of your plans are available to view anytime within your Hosting Dashboard.

Your server status can be accessed and monitored in your Hosting Dashboard. When you are logged in, you will notice a tab on the navigation bar titled “Support.” Click this tab and select “Server Status” from the drop down menu. Now you are viewing your server’s status in real-time.

If you are a Dedicated Server client, and would like to have us monitor your server’s uptime for you, consider adding a monitoring or server management upgrade to your service.

Shared and Reseller Hosting clients may retrieve the Raw Access Logs for their sites by logging into your cPanel control panel and following the link “Raw Access Logs”.

The Error log is kept separately from the Access logs. It can be found by logging in cPanel and following the link “Error Log”.

Unlimited web hosting does not exist. If it did, we would just buy one unlimited hosting plan and host everyone’s websites.