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This article outlines how we handle overpayments, funds received in excess of outstanding balance.
How Overpayments and Duplicated Payments Are Processed
Occasionally, we receive payments from a client that exceed the outstanding invoice balance. Additionally, a client may send payment for an invoice, which was previously paid in full. These are referred to as "Overpayments".
Overpayments
If a transaction includes an amount greater than the balance of the invoice, the system:
- Records the entire transaction against the invoice, making the balance negative.
- Marks the invoice as paid.
- Credits the difference between the balance and the transaction amount to the client’s account.
- Changes the credit description format to
Invoice # Overpayment.
Sometimes, fixed payments services (such as PayPal Subscriptions and Stripe recurring payments) can send a payment when no payment is due.
In these situations, the system:
- Records the entire transaction against the invoice that originally created the billing agreement, making the balance negative.
- Credits the full transaction amount to the client’s account.
- Changes the credit description format to
Invoice # Overpayment.
Through the above process, Overpayments are settled by Account Credit, which is the same procedure when clients "Add Funds" to prefund their account.
Account Credits are immediately available for use and can be applied to any outstanding balance or future outstanding balance associated to the client's account. Account Credits are non-refundable, as outlined under the Refund Policy.
Frequently Asked Questions
Can You Send a Refund of An Overpayment?
No, the Overpayment would not qualify for a refund, as the value of the Overpayment has already been deposited into the client's Credit Balance. Clients are responsible for payments sent to us by their financial institutions.
Can I Send My Credit Balance to A Different Rad Web Hosting Client Account?
We do not support the transference of prepaid credits between accounts.
Why Does Rad Web Hosting Continue Billing My Account If I Have No Active Service?
Rad Web Hosting does not continue billing your account when you have no active services. Invoices are no longer generated once a service has been cancelled/terminated. In this case, you will need to contact your financial institution to cancel any scheduled payments, as Rad Web Hosting Support cannot contact your financial institutions on your behalf.
