Information Request Policy


In the past several years, the Internet has exploded with commercial activity. The breaking down of barriers between businesses and consumers has been facilitated by the rapid development of new technology, removal of ‘middlemen’, and tax rates favorable to online entrepreneurship.

Subpoena/lnformation Request Policy

Rad Web Hosting respects the legal process, the law, and the privacy of its customers. Except as required by law or in the event of utilizing a third party vendor that is prohibited from using personally identifiable information other than purposes for which their services are retained, Rad web Hosting will not release customer information or customer account information without the express consent of its customers.

A valid subpoena, court order, or warrant is required for the identity or account information of a Rad Web Hosting customer. Criminal matter subpoenas must be made by law enforcement. Unless prohibited by law, court order, or exceptional circumstances such as an emergency involving the risk Of death or tampering With evidence, upon receipt Of a valid civil subpoena, Rad Web Hosting will notify its customer whose information is being sought and provide the customer with an opportunity to object/quash such request. If an objection is not received within fourteen (14) business days, Rad Web Hosting will then provide the requested information. Law enforcement officials who believe that notification would jeopardize an investigation should obtain a proper court order or other appropriate process establishing that notice is prohibited.

Rad Web Hosting reserves the right to seek reimbursement for the costs in connection with responding to a subpoena. Payment must be made prior to Rad Web Hosting providing the requested information. The costs are $5.00 for mail delivery charges and $0.25/ page for COPY charges. For more detailed requests, Rad Web Hosting charges additional costs to comply but will provide you with the costs prior to processing such request.

Rad Web Hosting will respond to requests for customer information from foreign law enforcement agencies, however, such requests must be in English and must be issued via a court in the United States.


Last Update: 12/09/2021 - 08:59pm CST

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