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This article demonstrates how to remove your IP Address from Hotmail/Outlook/Live blacklist.
This blacklist is run by Microsoft and is responsible for mail deliveries to most Microsoft free email services, such as:
- hotmail.com
- outlook.com
- live.com
- msn.com
Problem
If your IP is blacklisted, you will receive a bounce back email, shortly after sending, regarding delivery failure to a mailbox from the aforementioned domains, that contains a similar prepended message:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
yourrecipient@outlook.com
host outlook-com.olc.protection.outlook.com [52.101.73.31]
SMTP error from remote mail server after pipelined MAIL FROM:<youremail@yourdomain.com> SIZE=29588:
550 5.7.1 Unfortunately, messages from [127.0.0.1] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.asp[truncated]
How to Remove Your IP Address from Hotmail/Outlook/Live Blacklist
To remove your IP address from Hotmail/Outlook/Live blacklist, follow the steps below:
- Navigate to the Hotmail Blacklist Removal Form
- Login to your Microsoft account, if not already logged in.
- Fill the presented form with information you can get from the bounce back email.
- Fill in the sender information (your details) fields with the appropriate responses.
- Submit the request.
- A ticket creation confirmation will be shown if successful.
- Monitor your inbox for feedback from the Hotmail Blacklist Support team regarding this process.
- Follow up with Hotmail Blacklist Support, providing any requested information in a timely manner.
This process can take anywhere from 24 hours to weeks or months, depending on a number of factors, such as, sender reputation, frequency and seriousness of infractions, and your diligence to follow up with any requested information.
Look for confirmation from Hotmail Blacklist Support upon successful removal.
Conclusion
You now know how to remove your IP address from Hotmail/Outlook/Live blacklist.
