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This article provides a guide for the billing procedures of Rad Web Hosting.
Our Billing Procedures
For services with Monthly billing cycles, the invoices are generated 21 days prior to due date. These invoices should be paid by the end (before 11:59 PM - America/Chicago timezone) of the Due Date to avoid becoming Overdue.
If an invoice becomes Overdue, the associated service(s) status will change from Active to Suspended. In Suspended status, the service will be offline until the outstanding invoice is paid. If the invoice remains overdue for 7 days, the status will change from Suspended to Terminated. In Terminated status, the service will be wiped and all data deleted from the hard drives.
Billing Extension
To avoid suspension, it's possible to contact our support team to request up to a 7-day billing extension (extensions are not guaranteed to be available and are provided based solely on the discretion of Rad Web Hosting), which requires a pro-rated payment using the following formula (assuming the service(s) are invoiced monthly):
(# of Days extension/30)*(Monthly Renewal)
For example, to obtain a 6-day extension of a $100/mo service, a $20 payment would be required. Upon receipt of this payment, the renewal date of the invoice would be extended by 6 days and $20 would be deducted from the invoice, resulting in a balance due of $80 due 6 days after the original invoice due date.
(6/30)*100 = 20
