Fix JetBackup Stuck on Loading Screen

This article provides a guide for how to fix JetBackup Stuck on Loading Screen.

Error Information

Sometimes, an error occurs when accessing JetBackup in WHM. This error involves the loading screen being stuck and not advancing to the JetBackup management interface.

How to Fix JetBackup Stuck on Loading Screen

To resolve this issue, follow the steps provided below:

  1. Login to SSH as root user for the JetBackup server.
  2. Run the following command:
    service jetmongod restart
  3. Check the status, by running the following command:
    service jetmongod status
  4. If the service still fails, verify that jetmongod has the correct socket permissions:
    chmod +X /tmp/mongodb-27217.sock;chmod +X /tmp/;chown mongod:mongod  /tmp/mongodb-27217.sock;
  5. Run the following command:
    service jetmongod restart
  6. Verify the fix by accessing the JetBackup plugin from WHM interface.

Congratulations, you have now fixed JetBackup stuck on loading screen error.

  • jetbackup, whm
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