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This article provides a guide for how to administer Web Disk in cPanel. This guide is intended for cPanel Shared Hosting and WHM Reseller Hosting clients.
How to Administer Web Disk in cPanel
Web Disk (WebDAV) allows users to manage website files just like local folders from their desktop OS. This guide walks through creating, managing, and troubleshooting Web Disk accounts via cPanel.
Prerequisites
- Active hosting account with cPanel access
- Domain/subdomain with valid SSL certificate
- Web Disk feature enabled by your hosting provider
Log in to cPanel
- Navigate to
https://yourdomain.com/cpanel - Enter your cPanel username and password
Access the Web Disk Interface
- Search for Web Disk in the cPanel dashboard
- Click to open the module
Create a Web Disk Account (Optional)
- Scroll to Create an Additional Web Disk Account
- Enter:
- Username
- Password
- Directory (e.g.
/public_html/projects/john) - Permissions: Read-Only or Read-Write
- OS Compatibility
- Click Create
Configure OS Access
- Click Configure Client Access next to the Web Disk account
- Select your OS and follow the steps:
- Windows: Download configuration script or use
Map Network Drive - macOS: Use Finder → Go → Connect to Server
- Windows: Download configuration script or use
Manual connection:
URL:
Port:
Protocol:
URL:
https://yourdomain.com:2078/Port:
2078Protocol:
HTTPS / WebDAVConnect from Desktop
Windows
- Open File Explorer → Right-click This PC → Map Network Drive
- Choose a drive letter (e.g.
Z:) - Enter:
https://yourdomain.com:2078/ - Enter Web Disk credentials
- Click Finish
macOS
- Open Finder
- Press
Command + K→ Connect to Server - Enter:
https://yourdomain.com:2078/ - Authenticate with Web Disk credentials
Manage Web Disk Accounts
- Change Password: Update login credentials
- Change Permissions: Switch between read-only and full access
- Delete: Remove unused accounts
Troubleshooting Tips
| Issue | Solution |
|---|---|
| Can’t connect from Windows | Enable Digest Authentication (if no SSL – not recommended) |
| SSL certificate error | Ensure the domain has a valid SSL certificate |
| Access denied | Verify permissions and directory path |
| Firewall blocking | Open port 2078 in firewall |
Admin Notes
- Web Disk ≠ FTP – different protocols and use cases
- Prefer SSL (HTTPS) for all Web Disk access
- Use directory restrictions for security
- Disable Digest Authentication if SSL is used
Additional Resources
- Official cPanel Web Disk Docs
- Rad Web Hosting's cPanel documentation
