How do Support Tickets work with Sub-Accounts? Print

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If a sub-account user opens a support ticket, then they will be CC'd any replies relating to that ticket by email along with the master account holder. Contacts can also open tickets simply by emailing if piping is enabled, and the emails from them will be automatically collected and assigned to the master client account.

One contact user will not receive email updates about the tickets submitted by another contact, but they can still view all the tickets belonging to the master account holder when logging in.

If a ticket is submitted by the master account holder, all Support contacts will receive a copy of email notifications pertaining to the ticket.


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