Tuesday, September 4, 2018

INVESTIGATING: Technicians are currently investigating an issue that could potentially disrupt delivery of outbound email on cPanel-SOUP node. Please submit any bounceback emails to the Support team at https://radwebhosting.com/client_area/submitticket.php while this issue is addressed.  Updates to follow.


09/04/2018 15:07
UPDATE: An external smtp server has been deployed to maintain email delivery. Note that your email platform may require you to re-authenticate with the server in order to send email. Technicians have begun working on a permanent solution and will update with further details.


09/04/2018 15:56
SOLVED: Technicians have successfully restored the integrity of the email system on this server. If you face any further issues, please report to the Support Team to reopen investigation.





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