INVESTIGATING: Technicians are currently investigating an issue that could potentially disrupt delivery of outbound email on cPanel-SOUP node. Please submit any bounceback emails to the Support team at https://radwebhosting.com/client_area/submitticket.php while this issue is addressed. Updates to follow.
UPDATE: An external smtp server has been deployed to maintain email delivery. Note that your email platform may require you to re-authenticate with the server in order to send email. Technicians have begun working on a permanent solution and will update with further details.
SOLVED: Technicians have successfully restored the integrity of the email system on this server. If you face any further issues, please report to the Support Team to reopen investigation.
Tuesday, September 4, 2018